Terms & Conditions

1. Acceptance of Terms

By accessing or using DocPilotAi, you agree to be bound by these Terms & Conditions. If you do not accept these terms, you may not use the service. These Terms apply to all users globally, with additional provisions for EU and UK consumers as noted.

2. Service Overview

DocPilotAi is a suite of AI tools for document-based tasks, including Office and PDF support, provided by Pepperose LTD. We reserve the right to update or change features, content, and service structure at any time without prior notice.

3. Plans and Pricing

Note: All plans except Instant are auto-renewing subscriptions until cancelled.

4. Billing and Payment

• Subscriptions renew automatically unless cancelled before the end of the billing period.
• Payments are charged to the payment method you provide at sign-up.
• Pricing may be shown or charged in currencies other than EUR (€), and may vary depending on your region, exchange rates, local taxes, or third-party payment processor fees.
• Prices are subject to change with prior notice.
• Payments are non-refundable, except as required by applicable law.

5. Cancellation & EU Consumer Rights

5.1 Cancellation of Subscription

You may cancel any subscription at any time from your account dashboard. Access continues through the end of the current billing cycle.

5.2 Right of Withdrawal (EU & UK Only)

If you are a resident of the EU or UK, you have the right to withdraw from your purchase of digital services within 14 days, under the Consumer Rights Directive (EU) and the UK Consumer Contracts Regulations.

Exceptions apply:

• If you begin using the service before the 14-day period ends, you forfeit your right to withdraw.
• For subscriptions, use is considered to begin when you log in and start using any tools.
• To exercise your right of withdrawal, email us at help@docpilotai.com with your cancellation request, including your name, email, and order reference.
• Refunds will be processed within 14 days if eligible.

6. Account Use & Responsibility

• Users must be 18 years or older or have the consent of a parent or legal guardian.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• Sharing your account details is discouraged and may result in termination of service.

7. Intellectual Property

All content, designs, software, and documentation made available through DocPilotAi are the property of Pepperose LTD or its licensors. Unauthorized use, copying, reverse-engineering, or distribution is strictly prohibited.

8. Limitations of Liability

The service is provided "as is" and "as available." We do not guarantee uninterrupted access or error-free performance. To the fullest extent permitted by law, Pepperose LTD disclaims all warranties, express or implied.

Our total liability for any claim related to your use of the service will not exceed one monthly subscription fee based on your current plan.

9. Termination

Pepperose LTD may suspend or terminate your account at any time, with or without notice, for violations of these Terms or misuse of the service.

10. Governing Law

• These Terms & Conditions are governed by the laws of England and Wales.
• Any disputes relating to these Terms shall be resolved by the courts of England and Wales.
• EU Customers: This choice of law does not affect your rights under mandatory consumer protection laws in your country of residence. You may bring claims in your local EU courts as permitted by law.

11. Data Protection & Privacy

We comply with the UK Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR). For details on how we collect, use, and protect personal data, please refer to our Privacy Policy.

12. Customer Support

If you have questions, issues, or complaints, contact us:

We aim to respond to all email inquiries within 24 hours. Phone and live chat support are available during regular business hours (UK time).

13. Amendments

We reserve the right to modify these Terms at any time. Updated versions will be posted on our website and communicated to you where required by law. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.